These Terms of Service (“Terms”) are an agreement between you and Nubesti LLC (“inSigner,” “we,” “us,” or “our”). They apply when you visit insigner.co, create an account, send or sign a document, use our APIs, or otherwise use the inSigner service.
By using inSigner, you agree to these Terms. If you use inSigner for an organization, you confirm that you have authority to accept these Terms for that organization.
1. Agreement
You must be able to form a binding contract under applicable law. The service is not directed to children, and account holders must be at least 18 years old or the age of legal majority in their jurisdiction.
Additional written terms may apply to an Enterprise plan, Data Processing Addendum, service level commitment, private deployment, or other negotiated service. If those terms conflict with these Terms, the negotiated terms control for the covered service.
2. The service
inSigner provides tools for preparing, routing, signing, sealing, tracking, storing, and verifying electronic documents. Depending on the plan and configuration, features may include:
- Signature, initials, date, identity, attachment, and other document fields.
- Sequential or parallel routing, approvers, viewers, copies, reminders, and expiration.
- Audit events, document hashes, certificates of completion, PDF seals, and timestamps.
- Optional access codes, one-time passcodes, WhatsApp or SMS delivery, and KYC verification.
- Templates, organizations, teams, campaigns, API keys, REST APIs, and webhooks.
Features, limits, providers, and availability may vary by plan, deployment, document, location, or service status. Beta, preview, planned, and “coming soon” features are not guaranteed.
3. Accounts and organizations
You must provide accurate information, keep it current, protect account credentials and API keys, and promptly notify us of suspected unauthorized access. You are responsible for actions taken through your account and for users you invite to an organization.
Organization owners and administrators may manage users, documents, settings, integrations, billing, and access. Your organization is responsible for assigning appropriate roles and removing access when it is no longer required.
4. Documents and signer data
You retain ownership of documents, templates, signatures, attachments, and other content you submit (“Customer Content”). You grant us a limited right to host, copy, process, transmit, seal, and display Customer Content only as needed to provide, secure, support, and comply with law in connection with the service.
You are responsible for:
- Having the right and lawful basis to upload documents and invite each recipient.
- Providing required notices and obtaining required consent from signers and other recipients.
- The legality, accuracy, retention, and content of your agreements and workflows.
- Configuring authentication and identity checks appropriate to your risk and jurisdiction.
- Keeping independent copies of records you are legally required to preserve.
We do not review Customer Content for legal sufficiency and do not become a party to agreements signed through inSigner.
5. Electronic signatures
inSigner records electronic actions and evidence intended to support document authenticity, integrity, attribution, and timing. The legal effect of an electronic signature depends on the document, parties, process, jurisdiction, and applicable law.
inSigner does not provide legal advice. You must determine whether a document may be signed electronically, which level of identity assurance is appropriate, and whether witnesses, notarization, qualified certificates, handwritten signatures, or other formalities are required.
References to ESIGN, UETA, eIDAS, PAdES, RFC 3161, GDPR, or local electronic-commerce laws describe design goals, technical formats, or general legal context. They are not a guarantee that every workflow or signature will satisfy every requirement.
6. Acceptable use
You may not use inSigner to forge a signature or identity, commit fraud, impersonate another person, distribute malware, violate privacy or intellectual-property rights, send unlawful or unsolicited communications, evade security controls, or interfere with the service.
Our Acceptable Use Policy forms part of these Terms. We may investigate suspected abuse and preserve or disclose information when reasonably necessary to protect people, the service, or comply with law.
7. Plans and billing
Paid plans are billed through the payment provider shown at checkout. Prices, currency, billing interval, introductory periods, included features, and taxes are shown before purchase. Subscriptions renew automatically until cancelled.
The Unlimited introductory month, when offered at checkout, renews at the displayed monthly price unless cancelled before renewal. Developer and Enterprise features may have separate terms. See Billing & Cancellation for operational details.
We may change prices prospectively. We will provide reasonable advance notice of a material change to an existing subscription where required. Failure to pay may result in restriction, downgrade, or suspension.
8. Third-party services
inSigner may interoperate with payment processors, cloud infrastructure, identity providers, email, SMS, WhatsApp, OAuth, timestamp authorities, blockchain calendars, customer-selected integrations, and other third-party services.
Third-party services are governed by their own terms and privacy notices. Their availability, accuracy, and performance are outside our control. You authorize us to exchange the information required to provide an integration you enable. Current service providers are described on our Subprocessors page.
9. Privacy and data roles
Our Privacy Policy explains how we handle personal data. For account, billing, website, support, and service-security information, Nubesti LLC generally acts as a controller or business. For Customer Content and recipient data submitted by a customer, Nubesti LLC generally acts as a processor or service provider for that customer.
Customers are responsible for their instructions, legal basis, notices, retention settings, and responses to requests concerning data they control. A Data Processing Addendum is available through our sales process.
10. Security and availability
We use administrative, technical, and organizational safeguards designed for the service. Security features and architecture are described in our Security Overview. No system is perfectly secure, and you are responsible for using available controls and protecting credentials, devices, integrations, and exported documents.
We work to keep inSigner available, but maintenance, upstream providers, internet conditions, security events, or circumstances outside our control may interrupt the service. Unless a written SLA applies, inSigner is provided on an “as available” basis.
11. Intellectual property
inSigner branding, website content, documentation, interfaces, and non-open-source software are owned by Nubesti LLC or its licensors. These Terms do not transfer that intellectual property to you.
Software released as open source is governed by the license distributed with that software. An announcement that code will become open source does not itself grant a license before the code and license are published.
12. Suspension and termination
You may stop using the service or cancel a subscription. We may restrict, suspend, or terminate access for material breach, non-payment, fraud, security risk, legal compulsion, or use that threatens signers, customers, third parties, or the platform.
On termination, access to paid features may end and data may be deleted according to our retention process. Export important completed documents and records before cancelling. We may retain limited records where required for security, dispute resolution, financial compliance, legal obligations, or legitimate evidence purposes.
13. Disclaimers
To the fullest extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties that the service will be uninterrupted, error-free, or legally sufficient for every document or jurisdiction.
We do not guarantee that a recipient is the person they claim to be solely because an email, phone, access code, KYC result, certificate, timestamp, IP address, or other evidence is associated with a signing event.
14. Liability
To the fullest extent permitted by law, neither Nubesti LLC nor its suppliers will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, goodwill, or data; or the legal outcome of an agreement.
Our aggregate liability arising from the service will not exceed the amount you paid to inSigner for the service giving rise to the claim during the 12 months before the event. These limits do not apply where prohibited by law, and mandatory consumer rights remain unaffected.
You will indemnify Nubesti LLC against third-party claims arising from Customer Content, your unlawful use of the service, or your violation of these Terms or third-party rights, except to the extent caused by our breach or unlawful conduct.
15. Governing terms
These Terms are governed by the laws applicable to Nubesti LLC in its place of organization, without regard to conflict-of-law rules. Before filing a claim, each party should make a reasonable effort to resolve the issue by contacting the other party.
Mandatory consumer, privacy, and electronic-signature protections in your place of residence are not waived by these Terms. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue.
16. Changes and contact
We may update these Terms by posting a revised version and changing the “Last updated” date. We will provide additional notice of material changes when reasonably practical or legally required. Continued use after an update takes effect means you accept the revised Terms.
Questions about these Terms may be sent to hi@insigner.co.